Year 2016

Department

Airfield
Airfield - Bagage
Terminal 1
Terminal 1
Customer Service
Terminal 1
Customer Relations
Market and Connectivity
Development

 

Projects

Airfield
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PAD1601
Fishing / 釣魚郎
Efficiency
−Standardize airbridge docking guidelines
Hyuga Yeung
PAD1602
A4
Safety
−Prevent opening of wrong door side of NSC Apron Passenger Vehicle (APV)
Hyuga Yeung
PAD1603
BRAVO MEN
Resources Saving
−Reduce resources for handling incoming fax message (for Stand Allocation) at Apron Control Center
Hyuga Yeung
PAD1604
Red Blue
Resources Saving
−Improve usage of “Equipment Storage Area” of Service Partners
Hyuga Yeung
PAD1605
草原之星
Safety
−Reduce Traffic accidents at underpasses
Hyuga Yeung
Airfield - Baggage
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PAD1606
Team A / 甲組
Resources Saving
−Reduce time for handling wooden pallets and boards disposed in baggage hall
Angus Ng
PAD1607
High Grade Team / 高尖隊
Safety
−Increase staff safety awareness in Baggage Hall
Angus Ng
PAD1608
Basement King / 地皇隊
Resources Saving
−Reduce time for handling of incoming calls for Duty SOO in BMO control room
Angus Ng
PAD1609
Underground Force
Resources Saving
−Reduce time for setting up traffic cones
Angus Ng
PAD1610
Caterpillar / 毛毛蟲隊
Safety
−Increase safety awareness of tractor drivers and baggage community users
Angus Ng
Terminal 1
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PT1D1601
A Generation / 甲時代
Safety
−Enhance passenger safety relating to escalators and walkways
Jolaine Chan
PT1D1602
Team Bravo / B小隊
Efficiency
−Reduce repeated reporting of faults
Jolaine Chan
PT1D1603
Team C 團結!
Customer Service
−Reduce no of PAs inside Baggage Reclaim Hall
Jolaine Chan
PT1D1604
機場的後裔
Customer Service
−Improve Queuing Platform Assistant (QPA)’s performance
Jolaine Chan
Terminal 1 - Customer Service
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PT1D1601
Work Together ~ Fighting !!
Customer Service
−Handle transportation related enquiries
Alex Chan
PT1D1606
ECLearning
Customer Service
−Improve CS Staff service performance
Alex Chan
PT1D1607
元気 Genki Group
Resources Saving
−Reduce consumption of promotional leaflets in Customer Service Counters
Alex Chan
PT1D1608
Real–Reduce Memo Team
Resources Saving
−Reduce memo note usage
Alex Chan
PT1D1609
同事入倉No More!
Efficiency
−Improve stocking practice of operational and customer care items
Alex Chan
Terminal 1 - Customer Relations
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PT1D1610
Care-A-Lot
Efficiency
−Streamline the communication flow with airlines, VIP subordinates and GVIPL
Bill Lam
PT1D1611
Voices Club / 聲聲同事會
Customer Service
−Promote knowledge sharing culture within the Telephone Response Centre
Bill Lam
Market and Connectivity Development
Project Code
Name of WIT
Project Area
Project Topic
Facilitator
PMCDD1601
Fantastic Four (F4)
Efficiency
−Improve communication among different TTAs (Temporary Traffic Arrangement)
Thomas Wong
PMCDD1602
FALCONS / 鷹隼
Efficiency
−Implement a stock control mechanism on T2 operational equipment
Thomas Wong